Privacy Policy

Last updated: March 3, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law (specifically the UK GDPR and Data Protection Act 2018) protects You.

1. About Us and Contact Details

DL Entertainments Limited is the "Data Controller" of your personal data. This means we are responsible for deciding how we hold and use personal information about you.

  • Company Name: DL Entertainments Limited

  • Address: 94 Downhouse Road, Catherington, Waterlooville, Hampshire PO8 0TY

  • Email: info@dlentertainments.com

  • ICO Registration: Most UK businesses processing personal data must register with the Information Commissioner’s Office (ICO). [Note: If you have an ICO registration number, insert it here].

2. The Legal Basis for Processing

Under the UK GDPR, we must have a "legal basis" to use your data. We use your data under the following conditions:

Purpose of ProcessingType of DataLegal Basis

- Booking & Contracts: To fulfil a booking for an event or artist.Name, Address, Phone, Bank Details.
- Performance of a ContractCustomer Support: Responding to your inquiries via our website.Name, Email, Message content.
- Legitimate Interests (to provide service)
- Marketing: Sending you news about acts/offers you’ve expressed interest in.Email address.
- Consent (Opt-in)
- Legal/Tax: Keeping records of financial transactions.Transaction history, Invoices.
- Legal Obligation Website Security: Monitoring for fraud or site errors.IP Address, Usage Data.

3. Your UK GDPR Privacy Rights

As a UK resident, you have specific rights regarding your data. You can exercise these at any time by contacting us:

  • Right of Access: You can request a copy of the personal data we hold about you (a "Subject Access Request").

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete information.

  • Right to Erasure: You can ask us to delete your data (the "Right to be Forgotten") where it is no longer necessary.

  • Right to Object: You can object to us using your data for direct marketing at any time.

  • Right to Restrict Processing: You can ask us to "pause" the use of your data in certain circumstances.

  • Right to Data Portability: You can ask for your data in a machine-readable format to move to another provider.

  • Right to Withdraw Consent: Where we rely on your consent (e.g., newsletters), you can withdraw it at any time.

4. International Data Transfers

Some of our service providers (such as Google or Meta) may process data outside the UK. When this happens, we ensure "Standard Contractual Clauses" (SCCs) or the "UK International Data Transfer Agreement" (IDTA) are in place to ensure your data receives the same level of protection as it does in the UK.

5. Data Retention

We only keep your data for as long as is necessary:

  • Enquiries: Up to 2 years if no booking is made.

  • Booking Records: 7 years (to comply with UK HMRC tax and accounting requirements).

  • Marketing: Until you unsubscribe or withdraw consent.

6. How to Complain

If you have a concern about our data practices, we hope you will contact us first so we can resolve it. However, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

7. Tracking and Cookies

We use Cookies to improve your experience.

  • Essential Cookies: Required for the site to function (e.g., security).

  • Analytical Cookies: Help us understand site traffic. These are only active if you click "Accept" on our cookie banner.